War Room Warrior: How To Manage War Room Situations

Knowledge / Inspiration

War Room Warrior: How To Manage War Room Situations

Continuous Delivery
UXDX Europe 2019

Site outages and incidents are par for the course for tech companies. Solving the root cause often involves tense conversations and high-pressure situations. The war room serves as a dedicated space where the most critical team members work through these issues, but what happens when everyone gets in the room?
The goal is clear, restore site service as quickly as possible, but there can be many approaches to getting there. In this talk, Rashi Khurana will share best practices in leading teams to troubleshoot issues and navigate incident resolutions. She will address communication strategies, people management, process implementation and managing retroactive evaluations.