Justin Zalewski is a people-centered design leader with 10+ years of experience in product design, product strategy, and service design. As Director of Product Design and Strategy at Studio Science, Justin leads a team of talented product designers and works with clients to solve business problems through design. He has led work with clients ranging from market-leading tech companies to Fortune 500 brands, including Angi, Genesys, Simon, Stack Overflow, and Cummins.
Past Talks
Today’s digital “products” are more like services than products. These digital services meet people’s needs along a journey—over time and across multiple channels. However, our approach is often still geared towards designing a product as a single touchpoint.
In this 20-minute session, attendees will learn how we, as product designers, can benefit from a service design mindset. Specifically:
- How are services different than products?
- What do we miss when we use only clickable prototypes?
- How do we consider the experience more holistically?