Jai Khanna

Jai Khanna — UX Researcher, GenAI at Cisco Systems Inc. Talks and sessions delivered at UXDX.

Jai Khanna

UX Researcher, GenAI

Jai Khanna is a UX Researcher for Agent Monitoring at Cisco. With a background spanning both quantitative and qualitative research, Jai focuses on strategic research that shapes product roadmaps and informs new features across Splunk's AI toolkit.

Jai has led company-wide research programs, developed UXR frameworks, and built strategies for experiential baselining and research democratization. He is passionate about cross-functional collaboration and works closely with Data Science, Engineering, Design, Product, and senior leadership to turn research into meaningful product decisions.

Past talks

1 talk · 1 event

2026

UXDX Community: San FranciscoOct 2026

Talk

Beyond the Prompt: Measuring Whether AI Actually Helps Humans

Everyone wants to measure AI, but most teams are measuring the wrong things. Thumbs-up rates, response quality, latency, and benchmark scores tell us how an AI system performs—not whether it actually helps people accomplish meaningful work. Drawing from real-world enterprise AI research, this talk introduces a practical framework for evaluating AI experiences through a human-centered lens. It connects qualitative research, behavioral telemetry, and task-level outcomes to answer a deceptively simple question: Did the AI help the user achieve their goal?

Jai Khanna