Andrew has over 15 years of experience as a UX researcher, strategist, and designer working with companies such as The New York Times, Citibank, Harley Davidson, and Southwest Airlines. He is currently the Senior Director for Experience Design Research at Mayo Clinic,
Andrew is passionate about sharing his knowledge and experience in user-centered design at numerous conferences including UXPA, ConveyUX, and HCII. Andrew is an adjunct faculty member at the Maryland Institute College of Art (MICA) where he teaches graduate students about Human-Computer Interaction. Andrew is also the editorial director for the online publication UX Booth, and he frequently writes on UX topics including a recent article on Voice-Driven Virtual Assistants for UX Magazine, and co-authored the book Eye Tracking in User Experience Design.
When he is not talking about, teaching, or writing about UX, Andrew enjoys taking short walks on the beach with his pug named Lucy.