Unmoderated usability testing: finding clarity in the chaos of speed and scale

Unmoderated usability testing often sparks debate—how do you trust data collected without a moderator present? I’ve been there, questioning whether we were sacrificing depth for speed or risking quality for scale. Over the years, I’ve discovered that unmoderated testing isn’t just a compromise; it’s an opportunity to unlock insights in ways traditional methods can’t.
In this talk, I’ll share lessons learned from real-world projects, showing how unmoderated testing can deliver reliable, actionable data—even when working with complex digital products. We’ll explore strategies to design impactful studies, the tools that make the process seamless, and how to tackle common challenges like ensuring data quality and participant engagement.
Whether you’re skeptical or already experimenting with unmoderated methods, you’ll leave with practical tips and a fresh perspective on how this approach fits into your UX research toolkit. Let’s demystify unmoderated usability testing together.Unmoderated usability testing often sparks debate—how do you trust data collected without a moderator present? I’ve been there, questioning whether we were sacrificing depth for speed or risking quality for scale. Over the years, I’ve discovered that unmoderated testing isn’t just a compromise; it’s an opportunity to unlock insights in ways traditional methods can’t.
In this talk, I’ll share lessons learned from real-world projects, showing how unmoderated testing can deliver reliable, actionable data—even when working with complex digital products. We’ll explore strategies to design impactful studies, the tools that make the process seamless, and how to tackle common challenges like ensuring data quality and participant engagement.
Whether you’re skeptical or already experimenting with unmoderated methods, you’ll leave with practical tips and a fresh perspective on how this approach fits into your UX research toolkit. Let’s demystify unmoderated usability testing together.