One Platform, Many Minds: Designing for Digital Literacy, Culture, and the Real World.

How do you design a digital platform that works for users with very different levels of digital literacy, cultural contexts, and real-world constraints? This session explores practical approaches to designing for a broad spectrum of users. Using real-world examples from large-scale systems, it highlights the challenges of designing for diverse user groups and shares strategies for creating experiences that remain clear, inclusive, and usable at scale.