Human-Centered AI Across Standard Chartered
Human-Centered AI Across Standard Chartered
20 May, 16:00 - 16:35 (Europe/Berlin) - Main Stage
20 May, 14:00 - 14:35 (UTC)
At Standard Chartered, AI adoption isn’t just about technology—it’s about ensuring AI solutions work for people across the organization. From governance to engineering and workforce strategy, Emily will share how her team are embedding human factors and UX principles to drive responsible AI adoption. Emily will share their approach to ensuring AI is ethical, explainable, and truly beneficial to both employees and the business. This journey has uncovered key learnings for the team that have helped scale AI responsibly while improving trust and engagement
Key Learnings:
- Integrating UX into AI Governance to improve compliance & adoption across the org
- **Cross-Functional collaboration for scalable AI adoption: AI initiatives are not just the responsibility of engineers: How HR, corporate affairs, and supply chain teams are playing a role in shaping how AI integrates into business processes. **
- Employees need to understand how AI decisions are made. By designing AI interfaces with transparency and user feedback mechanisms, we improve adoption and confidence in AI-driven workflows.
- Beyond technology, AI success depends on preparing employees for AI-driven changes. Investing in AI literacy and reskilling programs helps teams work effectively with AI, fostering a culture of trust and innovation.
Emily Yang, Head of Human-Centered AI and Innovation - Strategy and Talent ,Standard Chartered
