From Output to Outcome: Driving Cultural Change in Product Teams

Transitioning from output-driven KPIs to outcome-driven goals requires more than frameworks—it demands cultural transformation. Learn how Eneco redefined success by embracing continuous discovery and delivery, fostering cross-functional collaboration, and putting customer value at the core. Jay will discuss the challenges, breakthroughs, and lessons learned in creating a customer-centric and value-driven organization.

• Transitioning team and org KPIs from output to outcome
• Building a customer-focused culture across product, design, and engineering
• Lessons from implementing frameworks like Opportunity Solution Trees