Building a UX Team from the Ground Up at FDIC

In this insightful talk, Rebecca will share her journey of initiating and scaling UX from scratch within a regulatory institution. She'll dive into the challenges and successes of establishing a UX practice in an environment historically driven by regulations rather than user-centric design. Drawing on her experience in engineering, user experience, and digital service delivery, Rebecca will discuss strategies for building a UX framework that not only serves the needs of a complex organization like the FDIC but also sets a precedent for larger banking institutions globally. Expect a deep dive into the process of overhauling systems, integrating new practices, and managing change in an organization working in silos, all while still assembling a team and implementing vital digital tools.