Chris Stang

Chris Stang — Chief Product Officer for Digital at Chase. Talks and sessions delivered at UXDX.

Chris Stang

Chief Product Officer for Digital

Chris Stang is Chief Product Officer for Digital at Chase, where he leads the end-to-end digital and design experience across the Chase Mobile App, Chase Online and Chase Digital Assistant, as well as the bank’s overall agentic AI strategy. He previously co-founded and served as CEO of The Infatuation, which JPMorganChase acquired in 2021, and later led dining, lifestyle, events and experiences at Chase.

Past talks

1 talk · 1 event

2026

UXDX San FranciscoNov 2026

Talk

Who Controls the Customer Journey in Agentic AI?

As AI systems become more capable, products are increasingly able to act on behalf of users, recommending, planning, personalizing, purchasing, and completing tasks with minimal intervention. While these experiences can dramatically reduce effort, they also introduce new challenges around trust, transparency, consent, and control. The most successful AI-powered products are not those that automate the most. They are the ones that help users feel confident, informed, and in control as automation increases. Moderated by Alex Burke, CEO of Optimal, this session will explore how leading consumer product organizations are designing agentic experiences that deliver convenience without sacrificing user agency. - Determining which actions should be automated and which require explicit user approval based on risk, context, and customer expectations. - Designing transparency, consent, and intervention mechanisms that help users understand, monitor, and influence AI-driven decisions. - Building trust in products that interpret intent, handle personal data, and take action on behalf of users in real-world scenarios. - Creating agentic experiences that reduce friction while maintaining user confidence, accountability, and control.