Chris Boggs

Persuasion vs Manipulation: Designing for Behavior Change in Healthcare

This panel invites a conversation about design practices in healthcare that may influence user behavior in subtle, unintended, or implicitly manipulative ways—from consent flows to appointment scheduling to prescription management and more. We'll explore the gray areas that product and UX teams navigate and reflect on the real-world impact these choices can have on patients and providers. We’ll discuss how UX professionals balance user autonomy and influencing behavior change in an industry where the stakes are high.