AI in Learning & UX Design: Augmenting, Not Replacing
Talk
AI in Learning & UX Design: Augmenting, Not Replacing
20 May, 15:25 - 16:00 (Europe/Berlin) - Main Stage
20 May, 13:25 - 14:00 (UTC)
Continuous Design
UXDX EMEA 2025
AI is already changing how we work, but too often people assume it’s about full automation. Barclays have been running a major AI across their internal learning teams and exploring how AI tools can genuinely improve efficiency and quality. This talk will go through the structured testing done, the real measurable gains seen, and the unexpected ways AI has fallen short. Mike will also touch on the risks and challenges of integrating AI in a highly regulated environment like banking, where zero risk is the goal, not just moving faster. Key take aways:
- AI is great for small process improvements, not full automation
- Real, measurable savings exist—but only with human oversight. AI can massively reduce hours spent on certain tasks, but nothing we’ve tested can just be handed over and left to run on its own.
- People often think too big, too early. The real benefits come from integrating AI into existing processes, rather than trying to revolutionize everything overnight.
- The ‘AI will catch up’ mindset is delaying work. There’s a growing trend of teams deprioritizing tasks because they assume AI will automate them in six months—this can be a dangerous gamble.
- Regulated industries have unique challenges. In banking, AI adoption requires absolute certainty, which limits its use cases in ways other industries might not face.
Mike Brown, Head of Design,Barclays
