Paving The Way For A Mature Customer Centric Culture At Swedbank by Mall Allpere, UX Design Expert, Swedbank | UXDX Community Stockholm

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Knowledge / Inspiration

Paving The Way For A Mature Customer Centric Culture At Swedbank

Product Vision

UXDX Community Stockholm 2020

The banking industry is currently undergoing a step change in customer expectations. In this talk, Mall will outline how Swedbank is meeting these increased expectations by adapting the learnings from global studies about the "business value of design".

How to increasing the customer satisfaction
How the team can create holistic experiences

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