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Paving The Way For A Mature Customer Centric Culture At Swedbank
The banking industry is currently undergoing a step change in customer expectations. In this talk, Mall will outline how Swedbank is meeting these increased expectations by adapting the learnings from global studies about the "business value of design".
- How to increasing the customer satisfaction
- How the team can create holistic experiences
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Home of QA & UX software testing: With the motto ‘Testing Reality – Real users. Real devices. Real impact.’, Testbirds helps clients create digital products that people really love. Testbirds’ crowdtesting services offer a comprehensive, high-quality testing experience adaptable to the individual needs of clients with a focus on the quality assurance and usability of digital products. It doesn’t matter if it’s apps, websites or IoT applications – 400,000+ real users from all around the globe test on 900,000+ real devices in their real environment. Customer-centricity as well as a holistic approach to quality are at the forefront of Testbirds’ thinking. As a world-leading crowdtesting provider, Testbirds is actively supporting standardisation in the crowdsourcing industry.
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