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Knowledge / Inspiration

The Highs And Lows Of Building A 30-Person Lean UX Team In 1 Year

Enabling the Team

  • Institutionalising experience design & accelerating the UX maturity model
  • Hiring strategy - a phased approach to hiring (and no bean bags)
  • Scaling up versus staying Agile: Running ‘squads’ like lean start-ups
  • Outcomes – deliver on the promise of UX inch by inch in this new Verizon world
  • Roadmaps, Lean and Kanban boards – cycle time, KPIs, Heart, ROI & metrics for UX
  • The golden ratio – how many experience designers does it take to change a company?


Donal O'Mahony,  Head of UX & Product Design,Verizon Connect

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