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Knowledge / Inspiration

Designing Products for Complex Processes

Ideate, Validate and Design
UXDX Community San Fran 2020

There are some processes and services that require so much specialized knowledge and manual orchestration that designing products for them can feel overwhelming. When there are multiple users to design for and the paths to completion are variable and nonlinear, where should design teams start? This presentation will examine some practical ways designers can excel in complex domains. We'll also look at how designers and engineers can work together to simplify, automate and transform industries.


Jackie Scherer,  Principle Product Designer,Ripple

Antonio Kaplan,  Senior Engineering Manager,Ripple

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