Designing for the 25%

09:00 AM - 09:25 AM (UTC)

How might we design inclusive public services that are sensitive to the complexities of diverse needs and backgrounds? How do we ensure that people’s lived experience plays a pivotal role in the way we develop new products aimed at improving health outcomes and reducing harm? We don’t have all of the answers, but I will share what our team has learnt about navigating these complexities and elevating the role of design in the midst of a digital transformation.

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