Eva Deckers TENT

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Talk

Eva Deckers TENT

11 Oct, 10:25 am - 11:00 am (Europe/Dublin) - Vision Stage

11 Oct, 09:25 - 10:00 (UTC)

Continuous Delivery
UXDX EMEA 2024

Join Fergal as he shares how they developed ‘Fin’, a chatbot that actually solves up to 50% of support questions. This session will shed light on the product development process of Fin, the challenges encountered, and the opportunities it brought forth. The talk will encompass Intercom’s experiences and lessons learned from integrating large language models in a live production environment.