Designing a Cohesive, Not Consistent Experience by Richard Dalton, Head of Design, Verizon, Raina Mehta, Head of Product & User Experience, Kaplan, Mansi Kamdar, Principal Product Manager - Director, Walmart Labs, Sadia Harper, Head of User and Product Strategy, Bright | UXDX USA

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Panel

Fireside

Debate

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Q&A

Workshop

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Designing a Cohesive, Not Consistent Experience

Continuous Design

UXDX USA 2021

Successful organizations take great care in mapping out the user journey to achieve growth and retention. While emotional experience is an essential part of user-brand interaction, they can only be reached through multiple touchpoints that work seamlessly together.
Our panelists take on different perspectives of what it takes the team to build such a myriad of processes for success.